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Customer service · EU & US

Contact Us

Questions about an order? Write to us – we reply on business days, in any language.

Last updated: 1 November 2026
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Business days
Monday–Friday
Language
Any
Write in yours
Fastest help
Order #
Include it

1How to reach us

Email support@vapefellows.com for all questions about orders, products, delivery and returns, from Europe or the United States.

2What to include

  • Your order number
  • The email you used at checkout
  • A short description of the issue
  • Photos or a short video if an item is damaged or wrong

3Quick answers

Where is my parcel?
Use the tracking link in your dispatch email. No update for several business days? Write to us.
Can I change my address or cancel?
Yes, before dispatch. Contact us as soon as possible.
Damaged or wrong item?
Write to us within 7 days of delivery with photos or a short video.
Privacy request?
Write “Privacy request” in the subject line.
Questions? We reply on business days, in any language. support@vapefellows.com
🔞 Adults only: 18+ in the EU, 21+ in the US. Nicotine is highly addictive. Not for minors, non-smokers, or pregnant or breastfeeding women. Keep out of reach of children and pets.