Privacy Policy

Customer service · EU & US

Privacy Policy

We use your data only to process your order and run our shop. We never sell it, and you can ask to access, correct or delete it.

Last updated: 1 November 2026
We never
Sell your data
To anyone
Card details
Not stored
Handled by payment providers
EU
GDPR
Your rights
US
State laws
e.g. California

1Who we are

Vape Fellows (www.vapefellows.com). Email: support@vapefellows.com.

2Data we collect

  • Contact and delivery details: name, email, phone, address
  • Order and payment details (card data is handled by the payment provider, not stored by us)
  • Age-verification data: date of birth and the result of the age check
  • Technical data such as IP address, device and cookies

3Why we use it

  • To process and deliver your order (EU: Art. 6(1)(b) GDPR)
  • To check your age and meet legal duties, including the US PACT Act (EU: Art. 6(1)(c) GDPR)
  • For fraud prevention and security (EU: Art. 6(1)(f) GDPR)
  • For marketing and analytics only with your consent (EU: Art. 6(1)(a) GDPR); you can unsubscribe any time

4Cookies

Essential cookies are always on. Analytics and marketing cookies are used only if you agree, and you can change your choice at any time.

5Who receives it

Service providers that help us run the shop (platform, payment, age verification, warehouses, carriers, email) and authorities where the law requires it. If data leaves the EU/EEA, we use EU Standard Contractual Clauses or an adequacy decision.

6Your rights

🇪🇺 Europe

Access, rectification, erasure, restriction, portability and objection, and the right to complain to your data protection authority.

🇺🇸 United States

Residents of some states, such as California, have extra rights under state law, including to know, delete and correct their data.

To make a request, email support@vapefellows.com with “Privacy request” in the subject line.

7Retention

We keep order data as long as tax and commercial law requires, and other data only as long as we need it for the purposes above.

Questions? We reply on business days, in any language. support@vapefellows.com
🔞 Adults only: 18+ in the EU, 21+ in the US. Nicotine is highly addictive. Not for minors, non-smokers, or pregnant or breastfeeding women. Keep out of reach of children and pets.