Return & Refund Policy

Customer service · EU & US

Return & Refund Policy

Cancel any time before dispatch. If something is wrong with your order, tell us within 7 days of delivery and we will make it right.

Last updated: 1 November 2026
Cancellation
Before dispatch
Free of charge
Satisfaction support
7 days
After delivery
Return shipping
On us
For confirmed problems
Refunds
Original method
Where you paid

1Order cancellation

You can cancel before your order is dispatched. Email us with your order number as soon as possible. After dispatch, an order cannot be cancelled.

2What we accept

For health and safety reasons we cannot take back opened or used products, or returns for a change of mind. We accept returns for:

  • A faulty product
  • Damage on arrival
  • A wrong item

Your statutory consumer rights are not affected, including the legal guarantee in the EU.

37-day satisfaction guarantee

Tell us within 7 days after delivery and send:

  • Your order number
  • A short description of the problem
  • Photos or a short video of the product, packaging and shipping label

Keep the product and packaging. If the problem is confirmed, we replace the item or refund you. If we ask you to send it back, we pay the return shipping – to the warehouse in your region.

4Refunds

Approved refunds go to your original payment method. Your bank or payment provider may need a few business days to show it.

Questions? We reply on business days, in any language. support@vapefellows.com
🔞 Adults only: 18+ in the EU, 21+ in the US. Nicotine is highly addictive. Not for minors, non-smokers, or pregnant or breastfeeding women. Keep out of reach of children and pets.